Mind you, I said "wearing down" not completely falling apart or broken! I have had LLBEAN and Lands End bags warrantied FOREVER and I have used Vera Bradley purses and bags, every single day for years with only wearing of the material noticed on the handle. Keep it Caddy Size: 8H x 13W x 6.5D Handle Drop: 7.5 Material: Canvas Durable laminated polyester, Webbed handles 2 side mesh pockets, 4 pen pockets. Your products should be expected to hold up more than 90 days, especially for the price. Contacted customer service and was told only 90 days.
The entire seam has separated leaving a gapping hole in the bottom. Used it the most for one week at the beach. I have an organizing tote with zipper, hardly used. Which is fine, then don't charge me a fortune if it is going to fall apart. Obviously a poor plastic material that does not hold up. The inside plasticy lining of my very small utility bag is cracking and disintegrating. I dont know what its made of maybe some sort of canvas but even the pockets keep their shape on their own.
I now have 2 out of 4 products that are failing. Its a sturdy bag that can stand up on its own. By no means were they used every day and by no means were they harshly used. I have 4 products that I have used intermittently. How long before you close your doors? SOON I hope, so you will quit cheating the consumer. What a cheap way to get out of replacing cheaply made products.let a bunch of reps make you $$$ by selling your products, treat them bad, treat the people purchasing your products even worse. REALLY? Why would I want to purchase another over priced cheap product? Even worse.the rep I did purchase it from, is willing to pay to have it resewn, and its not even her responsibility to fix this companies product! I was also told that if you purchase their products as a cash & carry item from a rep, they wont warranty that either! NOW.this company knows most of their reps, purchase products to sell at Vendor events. The company claimed to not be able to find my sale from the rep I purchased it from, and said they would not replace it, but offered me a coupon with a % off to purchase something else. I purchased a soft thermal bag.after little / non heavy use several months later the liner ripped away from the stitching along the zipper.